Conference Call Controls If you are logged in to a conference bridge as a leader you can utilize various star code conference actions shown below: Star Code Application Description [*]6 Toggle Mute Toggle Mute On/Off [*]71 Start Recording Recording On [*]72[+]Extension Call Participant Add extension to conference [*]73 Stop Recording Recording Off [*]74 Dec Rx…
You must be an admin or a manger to perform this action. Log into https://manage.swtpvoip.com Click the users button Click on the name of the user you need to reset Click on the Advanced tab Put a check mark on “Automatically send recovery email after password reset” Then press the Force Password Reset button
Change your voicemail greeting Remotely access your voicemail
Many features in the SW Voice platform are controlled by dialing the star key in conjunction with a 2 or 3 digit code. The default star codes are listed below. Star Codes *** Dynamic Call Parking. Ringback not supported. *35<Extension> Answer a ringing call on the dialed extension *36 Answer a ringing call from any…
Note: You need an SMS-enabled number and an SMS-enabled DID can only be routed to a single user. Any other users that wish to use SMS will need an additional DID. Sending Messages Once logged into the portal you will have a Contacts window on your bottom right If the window is minimized simply click on…
Hoteling (also called office hoteling or hot desking) is the practice of providing office space to employees on an as-needed rather than on the traditional, constantly reserved basis. This reduces the amount of physical space that an enterprise needs, lowering overhead cost while (ideally) ensuring that every worker can access office resources when necessary. An…
Access Music On Hold Note: you must be an admin or an office manager to change hold music. Using any web browser log into https://manage.swtpvoip.com Using the navigation bar at the top click on Music On Hold Click on Add Music Click on Browse and select any MP3 or WAV file from your computer Enter a Song Name Click Upload The page…
Call History Using any browser log into your Manager Portal Click on the Call History button Click on the Filter button Set the filter options appropriate for your search and click Set Filters *Note that your search time will be limited to a 30 day period If you wish you may export the call history to a CSV file…
Allow/Block Numbers From the top navigation menu click on Answering Rules On the Right Click on Allow/Block To Allow you will enter the number on the Allowed Numbers To Block you will enter the number on the Blocked Numbers Once done adding numbers click Done.
Accessing Call Recordings Go to https://manage.swtpvoip.com and log in Click on Call History Click Filter to find the call you need by Date, User, Call Type, Caller Number, and Dialed Number Click Listen to hear the recording Click Download to download the call as a wav file and play it back on your PC or send it to someone elses