Factory Reset a Phone

Polycom VVX without Admin Password

  • Reboot the phone
  • When you see “Starting Application, press cancel to interrupt” press cancel
  • Immediately press and hold the 1, 3, and 5 keys until “Enter password to reset settings” appears
  • Use the MAC address as the password.
  • Your phone is now factory reset and the default admin password should be 456.

Polycom VVX from GUI

  • Reboot the phone by press and hold the dial pad keys 01, and 3 all at once for around three seconds or until you here a confirmation tone.
  • Next to Restore Factory Defaults, press and hold the dial pad keys 13, and 5 all at once immediately until you are prompted to enter a password.
  • Then enter your administrator password to factory reset. Once this is done, the default admin password will be 456.

Polycom IP from GUI

  • Press Menu
  • Navigate to Settings then Advanced.
  • Once prompted for a password, enter your admin password.
  • Select Admin Settings
  • Navigate to Reset to Default then select Reset to Factory
  • Your phone is now factory reset and the default admin password should be 456.

Polycom IP without Admin Password

  • Reboot Phone
  • Immediately click and hold these buttons all at once:

    Note

    If your phone is either a SoundPoint IP 320, 321, 330. 331, 335, 430, and 450, SoundStation IP 5000 or 7000 or Soundstation Duo, press and hold 13, 5, and 7 keys.

    If your phone is either a SoundPoint IP 301, 501, 550, 600, 601, and 650 and VVX 1500, press and hold 468, and * keys.

    If your phone is a SoundStation IP 6000, press and hold 68, and keys.

  • Hold buttons until prompted for a password, then enter the MAC address of the phone.
  • Select Admin Settings
  • Navigate to Reset to Default then select Reset to Factory
  • Your phone is now factory reset and the default admin password should be 456.

Grandstream from GUI

  • Press the Menu
  • Navigate to System on the second page
  • Scroll down to Factory Reset
  • Press Yes on the screen

Cisco SPA

  • From the handset press the Setup button
  •  Scroll to Factory Reset (14) using the Navigation button
  • Press Select
  • Press the OK button

The phone will reboot in a factory reset state.

Yealink with GUI

  • Press and hold the Ok button until you are prompted with a message that asks “Reset to factory?”
  • Press Ok on the screen
  • Once it restarts, the phone will be factory reset. The default password will be Admin.

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