Factory Reset a Phone

Polycom VVX without Admin Password

Reboot the phone
When you see “Starting Application, press cancel to interrupt” press cancel
Immediately press and hold the 1, 3, and 5 keys until “Enter password to reset settings” appears
Use the MAC address as the password.
Your phone is now factory reset and the default admin password should be 456.

Reboot the phone by press and hold the dial pad keys 0, 1, and 3 all at once for around three seconds or until you here a confirmation tone.
Next to Restore Factory Defaults, press and hold the dial pad keys 1, 3, and 5 all at once immediately until you are prompted to enter a password.
Then enter your administrator password to factory reset. Once this is done, the default admin password will be 456.

Press Menu
Navigate to Settings then Advanced.
Once prompted for a password, enter your admin password.
Select Admin Settings
Navigate to Reset to Default then select Reset to Factory
Your phone is now factory reset and the default admin password should be 456.

Reboot Phone
Immediately click and hold these buttons all at once:

Note

If your phone is either a SoundPoint IP 320, 321, 330. 331, 335, 430, and 450, SoundStation IP 5000 or 7000 or Soundstation Duo, press and hold 1, 3, 5, and 7 keys.

If your phone is either a SoundPoint IP 301, 501, 550, 600, 601, and 650 and VVX 1500, press and hold 4, 6, 8, and * keys.

If your phone is a SoundStation IP 6000, press and hold 6, 8, and * keys.
Hold buttons until prompted for a password, then enter the MAC address of the phone.
Select Admin Settings
Navigate to Reset to Default then select Reset to Factory
Your phone is now factory reset and the default admin password should be 456.

The phone will reboot in a factory reset state.

Press and hold the Ok button until you are prompted with a message that asks “Reset to factory?”
Press Ok on the screen
Once it restarts, the phone will be factory reset. The default password will be Admin.