Star Codes and Feature Codes

Many features in the SW Voice platform are controlled by dialing the star key in conjunction with a 2 or 3 digit code. The default star codes are listed below.

Star Codes
*** Dynamic Call Parking. Ringback not supported.
*35<Extension> Answer a ringing call on the dialed extension
*36 Answer a ringing call from any phone in the domain
*37 Answer a ringing call from any phone in the department
*40 Activate Call Forwarding
*41<Forwarding Number> Set Forward Busy Destination
*42<Forwarding Number> Set Forward No Answer Destination
*44 Pick up an active call from another device on the same extension
*46 Hot Desking – Release ownership of device
*48<Destination> Requires PIN from caller before connecting call
*49<Destination> Requires extension from caller before connecting call
*50<Extension> Auto Answer/Intercom
*55<Call Park> Retrieve a Parked Call
*67<Destination> One Time Anonymous Calling to Destination
*69 Call Return
*72<Forwarding Number> Set Forwarding Destination
*73 Deactivate Forward
*74 Activate Night Mode (Own User)
*75 Deactivate Night Mode (Own User)
*76 Toggle Night Mode On/Off (Own User)
*77 Reject Anonymous Calls
*78 Activate Do Not Disturb
*79 Deactivate Do Not Disturb
*80 Activate Call Recording on Active Call
*81 Deactivate Call Recording on Active Call
*82 Pause Call Recording on Active Call
*83 Unpause Call Recording on Active Call
*87 Deactivate Reject Anonymous Calls
*88 Make Agent Available for All Queues
*88<Queue> Make Agent Available for a Specific Queue
*89 Make Agent Unavailable for All Queues
*89<Queue> Make Agent Unavailable for a Specific Queue
*90 Activate Forward Busy
*91 Deactivate Forward Busy
*92 Activate Forward No Answer
*93 Deactivate Forward No Answer
*97<Extension> Transfer to a 4-Digit Extension
*98<Extension> Transfer to a 3-Digit Extension
*99 Transfer to Self
Feature Codes
7<Extension> Transfer a call directly to voicemail
7[0-1][0-9] Park/Pick up a call – No Ringback
7[2-9][0-9] Park Pick up a call with ringback
99<Extension Code> Invoke Account Code Feature
9900 Unregistered Login to Voicemail – Prompts for extension and password
9901 Registered Login to Voicemail – Prompts for password only
9902 Hot Desking Sign in
9999 Hot Desk/Hoteling Deactivate
1 – All call parks MUST be in the 700-729 range to work with the system default settings. If you require a call park orbit with a different extension number, please contact us

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