Many features in the SWTPVoIP platform are controlled by dialing the star key in conjunction with a 2 or 3 digit code. The default star codes are listed below.
Star Code
Feature Description
v1
v2
***
Dynamically Park a Call
<Call Park Queue Number>1
Park a Call
*35<Extension Number>
Extension Pickup – Answer a Call that is ringing at another extension
*36
Domain Pickup – Answer a Call that is ringing within the same domain
*37
Department Pickup – Answer a Call that is ringing within the same department
*40
Activate Call Forwarding
*41<Forwarding Number>
Set Forward Busy Destination
*42<Forwarding Number>
Set Forward No Answer Feature
*44
Pick up a call from another device on the same extension
*46
Hot Desking: Release Ownership of Device
*48<Destination Number>
Ask caller to enter PIN before connecting call
*49<Destination Number>
Ask caller to enter extension # before connecting call
*50<Extension Number>
Auto Answer/Intercom (3 or 4 Digit Ext)
*55<Call Park Destination>1
Retrieve a call from a Call Park Queue
*67<Destination>
Outbound Call to DID or Extension as Anonymous (One Time)
*69
Call Return
*72<Forwarding Number>
Set Forward Destination
*73
DeActivate Forward
*74
Activate Night Mode (On Own User
*75
Deactivate Night Mode (On Own User)
*77
Activate Reject Anonymous Calls
*78
Activate Do Not Disturb
*79
DeActivate Do Not Disturb
*80
Activate Call Recording
*81
DeActivate Call Recording
*87
Deactivate Reject Anonymous Calls
*88
Make Agent Available for a Queue (Online)
*89
Make Agent Unavailable for a Queue (Offline)
*90
Activate Forward Busy
*91
DeActivate Forward Busy
*92
Activate Forward No Answer
*93
DeActivate Forward No Answer
*98
Transfer to an Extension
*99
Transfer to Self
Shortcut
Feature Description
v1
v2
7<Extension Number>
Transfer a call directly to voicemail (3 or 4 digit extension)
7[0-1][0-9]
Transfer a call to a Call Park Queue in the 700-719 Range for Parking without Callback
7[2-9][0-9]
Transfer a call to a Call Park Queue in the 720-799 Range for Parking with Callback
1 – All call parks MUST be in the 700-729 range to work with the system default settings. If you require a call park orbit with a different extension number, please contact us
